Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, feel free to reach out to us — we're happy to help.

---

🛒 Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Shop Pay for a fast, secure checkout experience.

Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. Please contact us as soon as possible and we'll do our best to accommodate your request.

---

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy on most items. Products must be unused and in their original packaging to qualify for a return.

How do I request a refund?
Simply contact us with your order number and reason for the return. We'll process your refund within 5–7 business days once the item is received.

I received a damaged item. What should I do?
We sincerely apologize for the inconvenience. Please reach out to us with a photo of the damaged item and we'll arrange a replacement or issue a full refund — no hassle.

---

📦 Products

Are your products genuine and high quality?
Absolutely. Every product on Avinofy is carefully curated and quality-checked before being listed in our store. We stand behind everything we sell.

Do you restock sold-out items?
Yes, popular items are restocked regularly. You can check back on the product page or contact us to be notified when an item is back in stock.